FRESHROOM faq

FRESHROOM faq

Join us! share house

faq

What are required for applying or signing a contract?
  • ・Application form for occupancy (handed when you visit the house)
  • ・Copy of the identification card with the face photo of the occupant
  • ・Seal
Can more than one person occupy a room?

Basically, more than one person cannot occupy a room, but some rooms allow the occupation by more than one person as long as the occupants have the same family name. In this case, security deposits and rents vary.

Is there some screening for occupancy? Is a guarantor required?

The screening for occupancy is basically conducted in accordance with the regulations of our company. A contract does not need to be co-signed, but the contact information of your parents is required as emergency contact information. *If you are non-Japanese, please write the contact information of your relative, friend, or colleague residing in Japan.

Are there any charges when moving out of a room?

Basically, there are no charges when you move out, but if there are remarkable stains, damages, or the like that are caused beyond the range of ordinary use, some objects are left in an apartment, or there are any other problems, we may charge you separately. *Smoking is prohibited in each room, and so if there is any trail of smoking, additional cleaning fees will be charged.

Please tell me about the contract period, extension, and cancellation.

Regarding the contract length
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A. Contract length start from 1 month (30-31 days) up to 10 months.
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In case of cancellation, please inform us one month (30 days) before the day you plan to check out.
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To renew the contract, you must give us notification 1 month before the end of your actual contract. In case of delaying, we cannot guarantee the availability of the room. Please notice that an extra 5000-yen administration fee will be charged for contract renewing.

Until when do I need to contact you in advance to quit my contract?

Please contact us one month before the day you wish to check out.

Can I extend the lease of my contract?

To renew the contract, you must give us notification 1 month before the end of your actual contract. In case of delaying, we cannot guarantee the availability of the room. Please notice that an extra 5000-yen administration fee will be charged for contract renewing.

What are installed in each room? Is there a lock in each room?

Each room is equipped with a desk, a chair, a bed, an air-conditioner, curtains, and a colored box. In addition, some rooms include a refrigerator, a TV set, and storage furniture, etc. Please check the page for each shared house. A lock is attached to every room. When you move in, we will hand the key for your room and the key for the entrance of the shared house. Some houses have a self-locking entrance.

What equipment is placed in shared space?

There are a kitchen, a toilet, a shower room, and a coin-operated washer. The kitchen is equipped with cooking and eating utensils, and a microwave oven, etc.

Is the Internet available in each room?

You can use Wi-Fi. Some private rooms allow wired LAN.

How to pay the fee?

Please pay into our bank account every month. For the first month, we may receive cash payment. By the last day of each month, please pay the rent for the following month. *You cannot use a credit card.