Contract Flow

The necessarily procedures for checking in are reported in the following 5 steps

Step 01

Inquiry

Please check availability by phone or e-mail, from the home page. (If the room is available , you will be able to actually visit it)

Step 02

Application and deposit

We will give you an application form at the time of your visiting, please kindly make a confirmation to FRESHROOM staff which room would be available in that moment. Plus, please reply an application form via FAX or e-mail.
（FAX 03-3851-6708）

※Please note that after registration, the full deposit will be charged as a cancellation fee in case of cancellation.

Step 03

Inspection

The people designated as your emergency contact and guarantor might be contacted for clarify their identity.
Please inform them. More details about the content of the examination cannot be divulged.

Step 04

Agreement

As long as you pass these steps, please decide the date of you moving in, then we will finish paperwork and you will receive keys at the property. (Contract is in English or Japanese)
※ Participation in fire insurance is optional. (Depending on the property, it may be compulsory)

Step 05

Ready for moving-in

Immediately after signing the contract you can start living in your accommodation. Bring your luggage or send them to your location. It`s not possible to leave your luggage inside your room before signinging the contract.

Residency Requirements

There is an age limit of up to 40 years old.
Must be reachable on your smartphone during the stay.
Must provide an emergency contact or a guarantor.: ※Conditions may vary by property; please check with the staff for details.
For non-Japanese residents: ※the emergency contact must be a trusted family member, friend, school, or employer in Japan.
Minors must have parental consent and a parent as a guarantor.
Unfortunately, welfare recipients are not eligible.
Contracts are available for a minimum of 1 month (rent for a full month is required, even for stays under one month).
Rent must be paid by the end of each month for the following month.
Must have good communication with the other residents.
Must follow garbage disposal duties and house rules.

What do I need to secure my check in

Identification document: A copy of your passport, driving license and, in case of foreigner customers, a picture of your visa or immigration card.
Security Deposit: 50000-yen (max 20000-yen will be refund at the end of the lease)
Payment of one month rent: Rent will be pro-rated based on the day of the check-in. International customers can purchase from us beddings (flat mattress, duvet, pillow and sheets) for 10000 yen (+tax).

Check out procedure

Notification of check out: Please be sure to contact us at least one month before you plan to move out. If you do not contact us and the contract period expires, your contract will automatically end and you will no longer be able to use the room. If you move out during the contract period for personal reasons or in breach of contract without notifying us that you plan to move out, we will not refund your fees.
Report on the condition of the room: If there are any areas that need repairs, please take photos of them and let us know as soon as possible.
Cleaning and vacating the room: Please clean the room before the day you move out. If the room you used is not cleaned or tidy enough, or there are signs of smoking or damage, and it is determined that an additional fee is required, you will have to pay that fee.
Returning the keys: Please return the number of keys given to you when you moved in. If there are signs of deliberate damage or loss, a reissue fee will be charged. (The type and number of keys will vary depending on the property.)
Procedures for moving out notification: Be sure to register your new address to the city hall right after you inform us about the check out.
Deposit refund: Once you have left the room and completed the cleaning, we will refund up to 20,000 yen, so please let us know your bank account (bank name, branch name, branch number, account number, account name, account type). Please note that in the unlikely event that there is an error in the details, the customer will be responsible for the fee for repayment.